Due to the perishable and consumable nature of our products, we don't accept returns for change of mind or if an item has already been opened or partially consumed. If your order arrives damaged, spoiled, incorrect, or missing items, contact us via WhatsApp within 48 hours of delivery with your order number and a photo or short video — we'll offer a replacement, store credit, or refund.

Standard delivery takes 3–5 business days, Express delivery 1–2 business days, and Same-Day delivery is available in selected areas for orders placed before 2:00 PM. Orders are processed and packed within 24 hours of payment confirmation, excluding weekends and public holidays.

Yes. We don't store your full payment card details — those are handled directly by our payment processors (HitPay, PayPal). We only use your information to process orders, respond to support requests, and (if you opt in) send order updates — we never sell your personal data to third parties.

Contact us via WhatsApp within 48 hours of delivery with your order number and clear photos or a short video of the issue. Once we review it, we'll offer a replacement, store credit, or a refund to your original payment method — whichever fits best.

Yes — we reserve the right to refuse, cancel, or limit an order, including in cases of suspected fraud, a pricing or listing error, suspected reseller/bulk-buying abuse of a promotion, or if an item turns out to be unavailable. If payment was already taken for a cancelled order, we issue a full refund.

We totally understand everyone's spice tolerance is different, but spice level and taste preference are subjective and don't qualify for a return or refund. Check the product description and customer reviews for spice-level indicators before ordering — most of our sambal products note their heat level clearly.