Policies & Legal

Policies & Legal

Everything about how we handle your orders, deliveries, returns, and personal data.

Last updated: August 15, 2026 Applies to orders shipped within Singapore
Can I return food items? How long does delivery take? Is my data safe? Order arrived damaged β€” now what? Can IndoJaya cancel my order? Too spicy β€” can I get a refund?
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Shipping Policy

How we process, pack, and deliver your order across Singapore.

  1. Delivery Coverage

    We currently deliver island-wide within Singapore only. We do not offer international shipping at this time.

  2. Order Processing Time

    Orders are processed and packed within 24 hours of payment confirmation, excluding weekends and public holidays.

  3. Delivery Timeframes

    Delivery timeframes are estimates provided by our courier partners and are not guaranteed.

    • Standard Delivery: 3–5 business days
    • Express Delivery: 1–2 business days
    • Same-Day Delivery: available in selected areas for orders placed before 2:00 PM

  4. Shipping Fees

    Shipping fees are calculated at checkout based on your selected delivery option and order value. Free standard shipping applies automatically to orders of $30 or more, unless otherwise stated in an active promotion.

  5. Failed Delivery Attempts

    ⚠️ IMPORTANT

    Our courier partners will make reasonable attempts to deliver your order to the address provided. If delivery fails due to an incorrect address, unavailable recipient, or refusal to accept the parcel, a re-delivery fee may apply and IndoJaya is not responsible for any resulting spoilage of perishable goods.

  6. Delays Beyond Our Control

    IndoJaya is not liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, courier network disruptions, public holidays, or incorrect address information provided by the customer at checkout.

  7. Frozen & Perishable Items

    ⚠️ IMPORTANT

    Frozen items (such as steak, cold cuts and batagor) are packed with cold-chain materials designed to keep products safe for the duration of standard transit. You are responsible for being available to receive your parcel and refrigerating or freezing perishable items promptly upon delivery. IndoJaya is not responsible for spoilage resulting from delayed collection, unattended exposure to ambient temperature after delivery, or improper storage once the order has been delivered and accepted.

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