Policies & Legal
Everything about how we handle your orders, deliveries, returns, and personal data.
Returns & Refunds Policy
Because we sell food, our returns policy is built around food safety β here's exactly what is and isn't covered.
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General Return Eligibility
β οΈ IMPORTANTDue to the perishable and consumable nature of our products, IndoJaya does not accept returns for change of mind, incorrect personal expectation of taste, or if an item has already been opened or partially consumed, except where required by law.
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Damaged, Incorrect, or Defective Items
If your order arrives damaged, spoiled in transit, incorrect, or missing items, please contact us via WhatsApp within 48 hours of delivery with your order number and clear photos or a short video of the issue. Upon review, we will offer one of the following at our discretion: a replacement, store credit, or a refund to your original payment method.
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Non-Returnable Items
- Opened or partially consumed food or drink items
- Frozen or perishable goods once delivered and accepted, unless found to be spoiled or damaged on arrival
- Items without a valid order number or proof of purchase
- Items reported more than 48 hours after delivery
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Spice Level & Taste Preference
We understand everyone has different spice tolerance! However, spice level or taste preference is subjective and does not qualify for returns or refunds.
Tip: Check product descriptions and reviews for spice level indicators before purchasing.
