Policies & Legal

Policies & Legal

Everything about how we handle your orders, deliveries, returns, and personal data.

Last updated: August 15, 2026 Applies to orders shipped within Singapore
Can I return food items? How long does delivery take? Is my data safe? Order arrived damaged β€” now what? Can IndoJaya cancel my order? Too spicy β€” can I get a refund?
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Privacy Policy

What personal data we collect, why we collect it, and how you can control it.

  1. Information We Collect

    When you create an account, place an order, or contact us, we collect information such as your name, email, phone number, delivery address, and order history. We do not store your full payment card details β€” those are handled directly by our payment processors (HitPay, PayPal).

  2. How We Use Your Information

    • To process and deliver your orders
    • To send order updates via email or WhatsApp, if you opted in
    • To respond to customer support requests
    • To improve our products, catalog, and website experience

  3. Sharing Your Information

    We share order and delivery details with our courier partner (Ninja Van) and payment processors (HitPay, PayPal) solely to fulfil your order. We do not sell your personal data to third parties.

  4. Your Rights

    ⚠️ IMPORTANT

    You may request access to, correction of, or deletion of your personal data at any time by contacting us via WhatsApp or the Contact Us page. Some information (such as past order records) may be retained where required for accounting or legal purposes.

  5. Cookies

    We use cookies to keep you signed in, remember your cart and wishlist, and understand how customers use our site. You can disable cookies in your browser, though some features (like staying logged in) may stop working.

  6. Changes to This Policy

    We may update this Privacy Policy from time to time. Continued use of the site after changes are posted constitutes acceptance of the revised policy.

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